Privacy Policy

1. Our Commitment to Privacy

At Reelinns, we value your privacy and are dedicated to safeguarding your personal information. This policy outlines our practices in accordance with New Zealand's Privacy Act 2020, the General Data Protection Regulation (GDPR), and other applicable data protection laws.

2. Information We Gather

We collect information through various means to provide you with the best gaming experience:

• Account information (full name, email address, date of birth)
• Registration data and form submissions (including tracking parameters for analytics)
• Device and browser information (IP address, browser version, operating system)
• Cookie data and tracking identifiers (managed through our consent system)
• Gaming activity and user preferences within our platform
• Communication records when you contact our support team

3. How We Use Your Data

Your information helps us deliver and improve our services:

• Operating and maintaining the Reelinns platform
• Confirming user eligibility and age verification (18+ requirement)
• Analyzing platform performance and user engagement for improvement
• Customizing your gaming experience and content recommendations
• Ensuring platform security and preventing fraudulent activity
• Meeting legal and regulatory compliance requirements
• Sending important updates about our services (with your consent)

4. Legal Grounds for Data Processing

We process your personal data based on legitimate legal grounds including your explicit consent, contractual obligations for service provision, compliance with legal requirements, and our legitimate business interests in improving and securing our platform.

5. Data Sharing Practices

We only share your information in specific, limited circumstances:

• Trusted service providers who assist with hosting, analytics, and platform operations
• Legal authorities when required by law or to protect user safety
• Business partners for aggregated, anonymized insights (never personal data)
• Professional advisors bound by confidentiality agreements

We never sell, rent, or commercially distribute your personal information to third parties.

6. Global Data Handling

Some of our services utilize hosting and processing facilities located outside New Zealand, including in Australia and the European Union. We ensure appropriate security measures and legal safeguards are in place for any international data transfers.

7. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it using industry-standard methods.

8. Your Privacy Rights

Under applicable privacy laws, you have several important rights:

• Access to your personal data and how it's being used
• Correction of inaccurate or incomplete information
• Deletion of your personal data (subject to legal requirements)
• Objection to certain types of data processing
• Restriction of processing in specific circumstances
• Withdrawal of consent where applicable
• Filing complaints with relevant privacy authorities

To exercise any of these rights, please contact us at hello@reelinns.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on Reelinns. Our cookie management system ensures your preferences are respected and provides transparency about data collection. For detailed information about our cookie practices, please review our Cookie Policy.

10. External Support Resources

For additional support and responsible gaming guidance, we recommend these trusted organizations:

• Gambling Helpline New Zealand
• National Council on Problem Gambling
• Computer Gaming Addicts Anonymous
• New Zealand Privacy Commissioner

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please reach out to us:

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service enhancements. We will notify users of significant changes and encourage you to review this page regularly. The most current version will always be available here.

Last Updated: January 2025